When you book your appointment, that time is reserved for you and ONLY you.  As a sole-proprietor and owner of the clinic, it is impossible for me to double-book.  When you fail to show up for your scheduled appointment it affects me, as well as my other clients who want that time for themselves.

Please arrive at least five minutes before your scheduled appointment time in order to ensure a full massage session.  At this clinic, a brief assessment is included in the time booked, not in addition to the time booked.  Your first appointment, or as situations change, the assessment may be a little longer, but it is done to avoid wasting time chasing pain or working on muscles that don't need the attention. 

I recognize life happens and there are circumstances out of your control (sudden illness, family emergencies etc.) that might keep you from being able to provide proper notice.  In those circumstances, it is within my discretion to not charge you the full cost of the treatment you had booked.